Heartspace FAQ

    The Platform

    Frequently Asked Questions

    What is Heartspace AI?

    Heartspace AI is a PR platform powered by AI with human experts ensuring results. Our platform provides tools for creating thought-leadership oriented content for PR-purposes like press-releases, op-eds and white-papers. Heartspace helps you build your brand reputation and get earned media coverage in outlets that are relevant for you.

    How does Heartspace AI work?

    Heartspace AI uses fine-tuned and custom trained advanced natural language processing models, to create high-quality journalistic content that fits the needs of your organization. We let you provide your own context and fine-tune responses to be aligned with your brand. Our digital platform lets you collaborate both in real time and async within your team and with our PR-experts. Unlike legacy distribution systems Heartspace gets you real media coverage and is built to deliver published articles, not just send out random pitches. With our expert packages you get a white-glove on demand service scalable to your need that can help you augment or even replace any other PR services or firms.

    Is Heartspace AI easy to use?

    Yes, Heartspace AI is designed with user-friendliness in mind. Our easy-to-use interface lets users put in the information they need, choose the types of content they want, and instantly get AI-generated content.

    How does Heartspace AI ensure ethical and responsible communication?

    Heartspace AI is built to promote compassionate, responsible, and constructive dialogue. We tune the AI to prioritize these values and generate content that encourages understanding, empathy, and meaningful engagement. We also vet all customers before onboarding and all content before send-out. Under our Terms of Conduct we do not allow companies in industries that hurt the planet or people on it to use our product to spread misinformation or maintain status quo in a way that stops or halts progress and transition towards a green economy and a sustainable future. We also do not allow our platform to be used to promote gambling, pornography, recreational and non-medicinal drugs or the use of fossile fuels or energy resources.

    What types of content can Heartspace AI generate?

    Heartspace AI can generate a wide variety of content, including press releases, op-eds, social media posts, blog articles, and more. Our focus is on providing content that keeps a journalistic tone and quality, meaning it will be free from salasy, marketing copy and have a lower level of common "AI"-tropes like "in an era of" as can be found in most other AI-tools. Heartspace write more human like prose that is similar to an reporter or journalist at an media-outlet. Heartspace AI is trained and tuned by experts in both generative AI and PR based on our own experience and texts we have written.

    Can I customize the AI-generated content?

    Of course. Heartspace AI provides a starting point for your content, which you can edit, refine, and tailor to your needs, and you can also get help from our human experts and collaborate in real time with friends and co-workers.

    Is my data secure with Heartspace AI?

    We take data security very seriously at Heartspace AI. We implement industry-standard security measures to ensure your information is protected and confidential. We do not train the AI on your data without your permission. Our service is fully GDPR compliant.

    How much does Heartspace AI cost?

    Heartspace is free for everyone to try out and our expert packages include a guarantee of CPM never exceeding 5 USD.

    How do I get started with Heartspace AI?

    To get started with Heartspace AI you can initiate a 14 day risk-free trial where you can test the core-product Heartspace AI Write and see if it fits your needs.

    How do I contact Heartspace AI for support or questions?

    Yes, our team is here to help. If you have any questions or need assistance, please contact us at [email protected].

    How do I manage my billing and subscription?

    We use Stripe as a billing provider and you can access your billing settings under your organization inside of the platform. We offer both a free version and a 14-day free trial on our basic-plan, and canceling during that time does not incur any costs. After your trial has ended and your subscription starts, any cancellations will be for the next billing term. We do not offer refunds on processed payments; we do however offer cancellation at any time. You are never bound to continue with the service after the current billing period. And you can also upgrade your account at any time if you would like to have another package and get current subscription prorated.

    Do you support multiple languages?

    Yes. The AI will answer you in the language you use and handles over 190 languages very well. It also gets better all the time. We have users all over the world that use the tool for texts in French, Swedish, Spanish, Farsi, Arabic, German, Finnish, Hindi, Mandarin, Japanese, Greek and other languages. We also have a global network of human PR-experts that can speak and qualify writing in all the above languages.

    What are the limits for the use of the AI and what happens if I reach them?

    The limits for fair use are set very high. Over 1 000 000 AI words are included each month and more if there is server capacity. We are committed to allowing our users to use the AI as much as they need and want. Simultaneously we have a control mechanism to prevent bots and malware from bringing down the service for everyone. So far, no user has reached these limits. Requests per minute are limited to what can be considered normal user activity. If an account makes tens of AI-requests in a very short period (seconds or less than a minute) that is considered unnormal bot-like behaviour and that user can be suspended in up to 15 minutes after which they can use the service freely again. This is to give us time to prevent issues caused by bots or malware on user's computers. Repeated or extreme issues can lead to longer suspensions.

    Join the Heartspace revolution.

    Contribute to a more constructive media climate with the power of AI.