Forbes:
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TL;DR: Forbes reports that banking and finance will significantly transform by 2026, driven by AI advancements and a focus on customer experience. AI agents will automate operational tasks like compliance and reconciliation, while also providing personalized financial assistance to customers.
Key takeaways
- According to Forbes, the banking and financial services industries are poised for substantial transformation by 2026, largely due to advancements in artificial intelligence (AI) and an increased emphasis on customer experience
- AI agents are projected to automate critical operational tasks for financial institutions, including compliance verification and transaction reconciliation
- Simultaneously, these technologies will offer personalized financial assistance to consumers
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